If your insured flight was delayed and you are subject to receive compensation and have not yet received any compensation 5 working days later, please contact our support team.
We will send you an email advising if your compensation is being processed and then it normally takes 24-48 hours for you to receive the payment, however sometimes due to banking delays it might take longer.
From the moment you have registered an account with us until you arrive home after your trip using Chubb Flight Delay Insurance, we will provide
you with email notifications for each event related to your policy or account.
You do not need to do anything! We already have all the information we need to compensate you. We know if your flight has been delayed and we will pay you out compensation without you having to contact us.