1.1 These are our standard customer terms for consumers, which are divided into the following sections:
(a) these “General Terms”, which apply to all “Services” acquired by our customers; and
(b) “United Wi-Fi Pass Terms”, which apply to our customers that purchase the United Wi-Fi Pass;
(c) “United Global SIM Terms”, which apply to our customers that purchase the United Global Sim; and
(d) “United SOS Alerts Terms” which apply to our customers that purchase the SOS Alerts service.
1.2 To understand your rights and obligations you will need to read the General Terms and the section that relates to the Service you are purchasing – either the United Wi-Fi Pass, United Global SIM, United SOS Alerts or a bundling
1.3 If anything in these General Terms is inconsistent with something in a particular section of the Agreement, then the particular section applies instead of the General Terms to the extent of the inconsistency.
1.4 Please read this Agreement carefully as any restrictions imposed on you and all disclaimers and limitations of liability set out herein will remain binding on you once you accept the terms.
1.5 This Agreement applies to all Services noted herein as provided by us.
Accepting our Customer Terms & Conditions
1.6 Purchasing a Service is conditional upon you, the customer, reading and accepting all the terms of this Agreement.
1.7 You will be deemed to have accepted this Agreement by:
(a) completing the registration of your Account via our website or the App; or
(b) by submitting a physical application form, voice recording or email request with our customer service representative; or
(c) by applying for the Services through of our Partners who are providing the Services on the terms of this Agreement.
Purchasing Services through our Partners
1.8 We may provide the Services through a Partner who sells the Service either under our brand or their own brand (white-labelling). This Agreement will apply to the extent that:
(a) we are providing the Services, and
(b) the terms of this Agreement accompany any other terms that may apply to your agreement with our Partners.
1.9 Where Services are provided to you by our Partners, you acknowledge that you are purchasing those services under the terms and conditions set by those Partners.
Changes to our Agreement
1.10 This Agreement is our “Standard Form of Agreement” for the purposes of Telecommunications legislation. If we change this Agreement and:
(a) the change would cause you detriment, we must either publish an advertisement of the change on our website or send you an email; and
(b) it does not cause you detriment, we can make the change without having to publish an advertisement.
1.11 You agree and acknowledge that you are responsible for regularly checking for any updates or advertisements published on our website.
2. THE SERVICES
Providing Services to you
2.1 We will provide you with the Service selected by you via your online Account, or on your physical application, or through our Partner.
2.2 We may also agree to provide you with other Services and products from time to time, on the terms of this Agreement.
2.3 At all times, we will use due care and skill in providing our Services to you and in accordance with this Agreement.
2.4 You accept that this Agreement, our website, or the App may state that a Service is provided for a particular purpose and you agree to use the Service for that purpose.
2.5 We reserve the right to refuse any Service order that you place with us or cancel your order for any reason. In the event that we make a change to or cancel a Service order, we will attempt to notify you by contacting the e-mail
and/or billing address/phone number provided at the time the order was made.
2.6 You accept responsibility for and will pay for any use of your Service, whether you authorise it or not, except to the extent that we have caused or contributed to any unauthorised use.
2.7 You must not use, or attempt to use, a Service:
(a) to break any law or to infringe another person's rights;
(b) to transmit, publish or communicate material which is defamatory, offensive or abusive;
(c) to expose us to liability;
(d) in any way which damages, interferes with or interrupts any of the Services or the network through which it is supplied; or
(e) resupply or sell the Service to anyone else.
3. OUR WEBSITE & APP
Your use of our website and App
3.1 The information provided on our website, the App, and related communications is provided on an "as is" basis. Subject to the provisions of any consumer protection laws, we assume no responsibility for, and make no representations
to you or any other person with respect to the accuracy of the information on our website or App.
Registering your online Account
3.2 When you register your Account through our website or the App, you must provide complete billing information, including, your legal name, billing address, credit card and other personal information as required by us from time
to time or as required for a specific Service, such as driver’s licence information and other “know your customer” information.
3.3 You represent and warrant that when creating your Account:
(a) all information that you provide is accurate;
(b) that you will update the information as necessary to maintain its accuracy; and
(c) that you are authorized to provide us with the information.
3.4 You agree that you will be personally responsible for your use of the Account and will refrain from using your Account in violation of this Agreement.
3.5 In the event that you breach this Agreement we reserve the right to deny you access to your Account, or any part of our website or App, at any time without notice and at our sole discretion.
Username and password
3.6 The username and password which you select shall remain our property and you will have no right or title in and to your username or password.
3.7 You will be able to update and change your Account information, including your password, upon accessing your Account.
3.8 If required, we may request that you update your password at set intervals for security purposes.
3.9 You are responsible for maintaining the confidentiality of your online Account information and password and accept full responsibility for all conduct carried out under this Account and password.
3.10 We are not liable for any loss of confidentiality or for any damages arising from your failure to protect your Account information and password.
3.11 You agree to promptly report to us any unauthorised use of your password or Account.
4.1 This Agreement commences once we have validated your information and created an Account and shall remain in full legal force and effect unless and until either party cancels or terminates the Agreement according to the terms
4.2 We may, at our sole discretion, refuse to create an account for you.
5. FEES AND CHARGES
Consent to pay
5.1 You agree to pay:
(a) the fees and charges for the provision of a Service as set out on our website, the App or as notified to you from time to time; and
(b) any other charges incurred by you in accordance with this Agreement.
5.2 Where applicable fees, charges and other amounts payable under or in accordance with the terms of this Agreement will include the GST component within the total amount due for sales to Australian customers and similar such
taxes for customers in different jurisdictions.
5.3 The initial fee or charge payable by you for your Service is non-refundable.
5.4 You are responsible for and agree to reimburse us for all reversals, charge-backs, claims, fees, fines, penalties and other liability incurred by us (including costs and related expenses) that were caused by or arose out of
payments that you authorized or accepted.
Authorization to charge your credit card or bank account
5.5 When paying a fee or charge for all or any part of the Service which you have chosen to register, you authorize us (or our designated payment processor) to charge your credit card or bank account in advance for all applicable
fees incurred by you in connection with your chosen Service and your online Account.
5.6 You acknowledge that it is your responsibility to notify us of any changes to your credit card, including the expiration of your credit card otherwise your access to the Service may be disconnected or interrupted.
5.7 You warrant and represent that:
(a) all credit card and billing information you provide is true and correct;
(b) all transactions are authorised by you;
(c) that you are the legal holder of any credit card or bank account used to enter into any transaction; and
(d) you are permitted to use the method of payment pursuant to a transaction.
Invoices and receipts
5.8 We will provide you with a payment invoice or receipt by sending it to the email address listed in your Account at the time of purchase. It is your obligation to ensure your email address is valid and up to date.
Failure to make payment
5.9 In the event that:
(a) your method of payment is invalid or for any reason cannot be processed;
(b) we determine, in our sole discretion that a transaction is unauthorized; or
(c) any fee or charge is disputed for any reason other than the undisputed failure by us to deliver the Services purchased,
we reserve the right to:
(d) immediately terminate any pending transactions;
(e) suspend your Account; or
(f) terminate this agreement; and
(g) charge you an administrative processing fee equal to AUD$20.00, per instance.
Payment and billing disputes
5.10 You agree that any formal payment disputes lodged with any bank, credit or payment card company shall be invalid unless you notify us within thirty (30) days from the date of the applicable transaction that you wish to dispute.
5.11 If you believe that you have been invoiced or charged in error you must notify us within thirty (30) days after receipt of the invoice or the charge, or you agree that you will have waived any right to dispute those charges.
Varying our charges
5.12 We may vary any charges (including adding new types of charges) at any time if price increases are imposed on us by our Suppliers. Where possible, we agree to inform you of any changes by providing thirty (30) days’ notice,
where such earlier notice is provided to us by our Supplier(s). You may terminate the Agreement with thirty (30) days’ notice if you do not agree with any price increase.
5.13 All fees shall be paid in your selected currency and you understand and agree that you will be responsible for the payment of any and all exchange rates, fees, or charges related to your payment.
5.14 Any currency conversion rates provided by us should be used as guidelines only and are not verified as accurate. You understand and accept that currency quotes may not be updated on a daily basis and actual rates may vary.
6. CANCELLING AND SUSPENDING YOUR SERVICE
Your rights to cancel the Service
6.1 You can cancel your Service at any time and for any reason by informing us.
Our rights to cancel the Service
6.2 We can cancel your Service at any time and for any reason, if we:
(a) get your consent;
(b) notify you in a reasonable period beforehand, as determined by us in our sole discretion;
(c) if an Account has been inactive for three (3) consecutive months;
(d) we reasonably suspect fraud by you or any other person in connection with the Service.
6.3 We can cancel your Service at any time and with immediate effect if:
(a) you are in material breach of this Agreement; and
(b) the breach is something which cannot be remedied, as decided by us in our sole discretion; or
(c) we have told you in writing of your breach and you have failed to remedy it within the advised notice period.
Our rights to cancel, suspend or restrict your Service
6.4 We can cancel, suspend or restrict your Service by telling you with as much warning as we reasonably can if:
(a) there is an emergency that affects our ability to provide the Service;
(b) we are not able to provide the Service to you due to an event outside our reasonable control;
(c) the law requires us to do so;
(d) providing the Service becomes illegal or we believe on reasonable grounds that it may become illegal;
(e) you die; or
(f) we reasonably believe that providing the Service may cause death, personal injury or damage to property.
Rights and obligation in lieu of termination
6.5 You agree to discontinue your use of the Service and remove any App from your devices immediately upon notification of termination.
6.6 Any termination of the Agreement or your Account may mean the permanent deletion of your Account information and you agree that we shall have no liability for any such termination.
6.7 You agree that you will be responsible for all fees incurred on your Account prior to the termination of the Agreement.
7. COMMUNICATING WITH EACH OTHER
Contacting Customer Support
7.1 You may contact our customer support team either through our website support system, online chat Service, calling through our dedicated customer support number, via email or by posted letter, with all contact details available
on our website and the App.
7.2 You understand and agree that any advice provided by our customer support team is general advice and may not apply to you. In particular, you agree that any rates, coverage, charges, device compatibility and usage estimates
given to you by any customer support agent should only be taken as general advice and as a guide and that it will be necessary to refer to our website for all up to date information and notices.
Communications from us
7.3 At the time of requesting our Services, we will seek your permission to email, call or text Service alerts and special offers to you that we believe may be of interest to you. We respect your right not to receive these communications
and if you advise us at any time that you do not wish to receive emails or text messages we will disable that functionality for your online Account.
7.4 Each and every one of our communications which are not of a transactional nature will contain a clear link to unsubscribe from that mailing list, provided that the communication is received in Australia.
7.5 We will use our best endeavours to unsubscribe you from our mailing list within 48 hours and we apologise if you receive any further emails from us after unsubscribing.
7.6 You agree to contact us first when an issue arises so we can resolve your complaint. To access our internal dispute resolution process, please visit our website or contact our customer support service.
7.7 If you are unsatisfied with our complaint resolution you may contact the relevant complaint handling ombudsman provided that your Service qualifies.
8. LOCATION SERVICES
8.1 You agree that we may:
(a) track your location using data obtained through your Service and Device, for such period as your Service remains a paid and active subscription; and
(b) offer Location Services to you on the basis of your location.
8.2 You acknowledge and agree that:
(a) we may provide your location to our Partners via our Geo-Location Portal; and
(b) our Partners may offer Location Services to you on the basis of your location.
Collecting your information
9.3 You authorise us to collect Personal Information directly from you, and also during our ongoing relationship with you.
9.5 You acknowledge and agree that:
(a) we may use your Personal Information or business information to assess any application by you for Services and to provide you with the Services;
(c) we may disclose or transfer your Personal Information to:
(i) a supplier or Partner for the purpose of enabling us to provide the Services to you;
(ii) government agencies or individuals appointed by a government; and
(iii) in accordance with orders made by a court or if required or authorised by law;
(d) we may use your Personal Information or business information to provide information to you about other goods or services which we, or any of our subsidiaries or Partners, may offer to you.
Our Partner’s access to your Personal Information
(a) you acquire the Services through one of our Partners; or
(b) we disclose your Personal Information to a Partner for the purpose of providing you with a Service or Location Services, you consent to that Partner having the ability to view your Personal Information and usage history.
Managing your information
9.7 If you do not want us to use your Personal Information in the manner described herein, you may request that we do not do so.
9.8 We agree to destroy all Personal Information collected by us upon termination of this Agreement, subject to our legal obligations to retain the information.
10. INTELLECTUAL PROPERTY
10.1 You acknowledge that you have no proprietary right or interest in the Intellectual Property other than granted to it under this Agreement.
10.2 Other than pursuant to this Agreement, you agree not to use, deal with or take advantage of the Intellectual Property.
11. ACCEPTABLE USE
11.1 You agree that you will not use the Services in a manner contrary to our Acceptable Use Policy available on our website.
11.2 We reserve the right to investigate any breach or suspected breach of this Acceptable Use Policy.
11.3 We may suspend or terminate the provision of the Services if you have violated the Acceptable Use Policy, or we suspect that you have violated or may violate this policy, at our sole discretion.
Terms applying to your Service
12.1 Your Service is supplied:
(a) on the terms and conditions set out herein;
(b) on any terms and conditions expressly set out in any application form which you have completed;
(c) on any terms and conditions as provided by one of our Partners who provides you with the Services; and
(d) is subject to non-excluded rights under relevant consumer protection laws.
No other terms or rights apply.
Our liability to you
12.2 Except as set out in the paragraphs below, we accept our liability to you for breach of contract under the principles applied by the courts and for breach of any non-excludable rights under consumer protection laws;
12.3 If any consumer protection laws imply terms into this agreement which cannot be lawfully excluded, such terms will apply, except that our liability for breach of any such implied term will (subject to any other liability which
may be imposed under such Act) be limited, at our option, to any one or more of the following:
(a) the re-supplying of the Service; or
(b) the payment of the cost of the re-supplying of the Service.
12.4 Subject to your statutory rights as a consumer, we are not liable to you for:
(a) any loss to the extent that it is caused by you;
(b) any loss to the extent that it results from your failure to take reasonable steps to avoid or minimise your loss;
(c) any loss caused by us failing to comply with our obligations in relation to your Service where it is caused by events outside our reasonable control;
(d) any loss or damage which you may suffer by acquiring Services through one of our Partners;
(e) any loss that arises as a result of Service fraud;
(f) any delay in correcting any fault in any Service; or
(g) any consequential losses suffered by any third party.
Representations or warranties
12.5 Unless specified otherwise in this Agreement:
(a) we make no representation, nor give any warranty in relation to the performance of the Services or use of the website or the App; and
(b) any term, condition or warranty in respect of the quality, fitness for purpose, condition, description or performance of the Services, whether implied by statute, common law, trade usage, custom or otherwise, is hereby expressly
12.6 Neither we nor our Suppliers or Partners are responsible for:
(a) The security or integrity of any of your data residing on the Service or any supplier hardware;
(b) viruses, worms, Trojan horses, or other code that manifests contaminating or destructive properties.
12.7 You are responsible for backing-up your data and information that may reside on the Service supplier hardware.
12.8 Where the App or our website contains links to other sites and resources provided by third parties, these links are provided for your information only and we have no control over the contents of those sites or resources, and
accept no responsibility for them or for any loss or damage that may arise from your use of them.
Your liability to us
12.9 You are liable to us for breach of contract or negligence under the principles applied by the courts. However, you are not liable to us for any loss to the extent that it is caused by us.
12.10 You must fully indemnify and keep us harmless in respect of:
(a) any losses, costs, claims, demands and expenses of whatever nature arising as a result of a breach of this Agreement by you; or
(b) any fraud or illegal activity by you or any third person who uses or purports to use the Services.
Duration of provisions
12.11 The covenants, conditions, provisions and warranties contained in this Agreement shall not merge or terminate upon completion of the transactions contemplated herein but to the extent that they have not been fulfilled and
satisfied or are capable of having effect shall remain in full force and effect.
13.1 Neither party may assign, charge or deal with the Agreement without the prior written consent of the other party, which consent must not be unreasonably withheld.
14.1 If a provision (or part of it) is held to be unenforceable or invalid, then it must be interpreted as narrowly as necessary to allow it to be enforceable or valid.
14.2 If a provision (or part of it) is held to be unenforceable or invalid, then:
(a) the provision (or part of it) must be severed from this Agreement;
(b) the remaining provisions (and remaining part of the provision) are valid and enforceable.
15. LAW AND JURISDICTION
15.1 The law of New South Wales governs this Agreement.
15.2 You agree to the non-exclusive jurisdiction of the courts of New South Wales, the Federal Court of Australia, and of courts entitled to hear appeals from those courts.
15.3 We make no representation that the content of our website or App complies with the laws of any country outside Australia. If you access our website or App from outside Australia, you do so at your own risk and are solely responsible
for ensuring compliance with all laws in the place where you are located.
16. NO WAIVER
16.1 Either party may exercise its rights at any time and does not waive those even if that party:
(a) previously waived a breach or default of all or part of the same or other provision; or
(b) delayed or omitted to exercise its rights.
16.2 A waiver is only effective:
(a) if it is signed by the party granting the waiver; and
(b) to the extent set out in the waiver.
17.1 In this Agreement:
Acceptable Use Policy means the United Networks Acceptable Use Policy available on our website;
Account means the online user account which a customer may register either on our website or the App and which is necessary to purchase and use the Services;
Agreement means this agreement and includes any Schedules and documents as described by Clause 1 of the General Terms;
App means the United Wi-Fi App or United Global SIM App which is available as either an Android App or iOS application and may be downloaded from the Apple App Store and Google Play Store;
Device means a compatible tablet, smartphone or other device capable of use with a Service;
Geo-Location Portal means the portal through which a Partner can access your location information and provide Location Services;
Intellectual Property means all copyright, trade mark rights, design rights, patent rights and know-how owned by or licensed to us and any variation, modification or improvement;
Location Services means such services offered to you on the basis of your location which we may track as part of your Service, including but not limited to marketing based information and alert services;
Partner means a third party provider entitled to sell or offer the Services to retail customers further to a services agreement between ourselves and that party;
Personal Information has the meaning given to it by the Privacy Act 1988;
Services means United Global SIM, United Wi-Fi Pass and United SOS Alerts, which you may acquire from time to time under the terms of this Agreement either as stand-alone services or as bundled services;
Supplier means any carrier, telecommunications service providers, internet service providers, providers of managed print services, or software or equipment suppliers that provide facilities, products or services;
United Global SIM means the United Global SIM service provided by us on the terms and conditions noted herein and includes all products and services related to United Global SIM;
United SOS Alerts means the United SOS Alerts service provided by us on the terms and conditions noted herein and includes all services related to United SOS Alerts;
United Wi-Fi Pass also Wi-Fi Service means the United Wi-Fi Pass service provided by us (including all products and services related to United Wi-Fi Pass) on the terms and conditions noted herein;
we, us means United Networks Limited ACN 607 921 246, and includes our subsidiaries, successors and assigns; and
you, your means the customer.
17.2 When interpreting this Agreement:
(a) headings are for convenience only and do not affect the interpretation of this Agreement;
(b) the singular includes the plural and the plural includes the singular;
(c) any gender includes any other gender;
(d) anything required to be done on a day that is not a business day, may be done on the next business day;
(e) reference to a person includes a natural person, corporation, partnership, association or other legal entity;
(f) reference to legislation includes that legislation as amended or modified or re-enacted; and
(g) reference to a provision or clause means a provision or clause in this Agreement.
Chubb Connect Wi-Fi Pass Terms
1. APPLICATION OF THIS SECTION
1.1 This section applies if you have requested that we supply you with United Wi-Fi Pass (“Wi-Fi Service”) and sets out the terms and conditions on which we will supply you with the Wi-Fi Service.
1.2 To the extent relevant, the General Terms apply to the supply of the Wi-Fi Service as specified in full in this section.
1.3 If anything in this section is inconsistent with the General Terms, then this particular section applies instead of the General Terms to the extent of the inconsistency.
2. WIFI SERVICE DESCRIPTION AND REQUIREMENTS
2.1 The Wi-Fi Service is a wireless connectivity service which enables Internet connectivity from time to time from a range of selected Wi-Fi hotspots around the world.
Wi-Fi Service Registration
2.2 In order to use the United Wi-Fi Pass, you must first create an Account either through our website or the App.
2.3 In order to access the Wi-Fi Service, you will need a compatible Device with embedded Wi-Fi technology.
2.4 You agree that you are solely responsible for any fees associated with the use of the Wi-Fi Service on your selected Device(s).
2.5 You may use the Wi-Fi Service in conjunction with a sim card provided by us. If you do so, your use of the sim card will be subject to the terms and conditions of our United Global SIM Terms, included within this Agreement.
2.6 If you have lost your Device or your Device has been stolen, which prevents you from using the Wi-Fi Service, you must contact support immediately and we will suspend your service until you have replaced your Device.
Wi-Fi Service and App updates
2.7 You must install all Wi-Fi Service and App updates within ninety (90) days after their published date or you may lose certain functionalities of the Wi-Fi Service.
2.8 We reserve the right and you agree to allow us, to automatically download updates to your Device(s) as needed.
2.9 You acknowledge and agree that from time to time, and in our sole discretion, we may need to temporarily suspend the Wi-Fi Service in order to perform various updates.
Granting of the license
3.1 Subject to the terms of this Agreement and during the term of this Agreement, we hereby grant you a non-exclusive, non-transferable, terminable right to:
(a) download, install and use the App; and
(b) use the Wi-Fi Service on up to one (1) Device for your own personal use.
3.2 You acknowledge that the Wi-Fi Service and the App contain our valuable and confidential information and you agree not to cause or permit the reverse engineering, translation, disassembly, or de-compilation of, or otherwise
attempt to derive the source code of, the Wi-Fi Service and the App, whether in whole or in part.
3.3 For the avoidance of doubt, no right to or license in the source code for the Wi-Fi Service and the App is granted hereunder.
Use of the Wi-Fi Service
3.4 You may use the Wi-Fi Service and the App only for lawful purposes, and you must not use the Wi-Fi Service and App in any way that breaches any applicable local, national or international law or regulation.
3.5 You will not use, reproduce, modify, prepare derivative works of, distribute, sublicense, loan, sell, or otherwise transfer the Wi-Fi Service and the App in any manner or for any purpose except as expressly permitted herein.
3.6 We will retain all title, copyright and other proprietary and Intellectual Property rights in and to the Wi-Fi Service and the App and any other technology, services, or materials that we may provide to you in conjunction with
the Wi-Fi Service.
3.7 You agree that you will not:
(a) resell any part of the Wi-Fi Service;
(b) share your Wi-Fi Service connection with anyone; or
(c) access the Wi-Fi Service simultaneously through the use of multiple Devices unless otherwise permitted under your price plan.
3.8 You acknowledge and agree that the Wi-Fi Service may be unavailable within a Wi-Fi hotspot due to the maintenance, equipment modifications, or upgrades of a Wi-Fi Hotspot, or other reasons beyond our direct control.
4. PAYMENTS AND CHARGES
4.1 The Wi-Fi Service may be purchased by you as either a pre-paid service or under a price plan. The applicable fees and charges for the Wi-Fi Service are available on our website and App
4.2 You acknowledge and agree that we will bill you for any and all use of the Wi-Fi Service observed.
4.3 If you are subject to a price plan, you agree to pay for any Wi-Fi Service used within one hundred and sixty (160) days before the date of an invoice and/or any corrections to amounts invoiced within one hundred and sixty (160)
days after the date of any invoice.
5. Wi-Fi SERVICE TERM
5.1 The term of the Wi-Fi Service will be for the duration you have purchased the Wi-Fi Service based on the number of days purchased.
5.2 The service will begin at 00:01 GMT after you have purchased your Service and terminate exactly 24 hours later once the number of subscription days have expired.
5.3 Services purchased or issued as Vouchers will expire after one hundred and sixty (160) days unless the Voucher is intended for year long use, in which case it will expire after three hundred and sixty five (365) days. Vouchers
cannot be extended or refunded once expired.
6. REFUNDS POLICY
6.1 You may in certain circumstances, request a refund for your Wi-Fi Service by calling or emailing our customer service line. Your Wi-Fi Service will be suspended when you lodge a refund request.
6.2 The maximum refund amount you can apply for should be equal or less than your purchase total.
6.3 We will investigate your refund request on a case-by-case basis which may take up to twenty (20) business days to process. If your refund request is approved, an AUD$5.00 processing fee may apply.
6.4 We will only provide refunds as a gesture of goodwill and only at our sole discretion.
Reasons for refusing a refund request
6.5 It is your responsibility to ensure that your device is Wi-Fi capable. Refunds will not be issued based on an incompatible device.
6.6 We will not refund you if you have let your Service expire without using it or decided not to use it for any reason.
6.7 No refunds will be issued due to Wi-Fi unavailability and you acknowledge and agree that:
(a) you have access to the maps regarding Wi-Fi hotspots and are expected to check the availability of Wi-Fi hotspots for your destination before you purchase Wi-Fi Services;
(b) the locations of Wi-Fi hotspots provided by us are for your information only and such locations may change from time to time, such changes being beyond our control; and
(c) a Wi-Fi hotspot may be subject to specific rules depending on its location (for example, rules on how the Wi-Fi Hotspot will be used).
6.8 We will not provide any compensation payments of any kind including any mobile data charges incurred when Wi-Fi hotspots are unavailable or charges you have incurred due to the service not functioning correctly.
6.9 You will not receive any refunds if your service has been terminated due to you breaching this Agreement or any of our policies, including our Acceptable Use Policy.
6.10 No refunds will be approved if you have changed your travel plans, however you may change the start date of your Wi-Fi Service as long as it is not within the next 24 hours and no later than 365 days from date of purchase.
6.11 No refunds will be provided if the App has not been downloaded correctly or updated.
Chubb Connect SOS Alerts
1. APPLICATION OF THIS SECTION
1.1 This section applies if you have requested, or we supply you with access to the United SOS Alerts service (“SOS Alerts Service”) and sets out the terms and conditions on which we will supply you with the SOS Alerts.
1.2 To the extent relevant, the General Terms apply to the supply of the SOS Alerts as specified in full in this section.
1.3 If anything in this section is inconsistent with the General Terms, then this particular section applies instead of the General Terms to the extent of the inconsistency.
2. SOS ALERTS SERVICE DESCRIPTION & REQUIREMENTS
2.1 The SOS Alerts Service is an emergency alert system which allows us to send alerts, notifications and information to your Device (“Alerts”) in the event of a natural disaster, hazard or terror attack (“SOS Event”).
2.2 The SOS Alerts Service is to alert you of an SOS Event. We can not provide you with emergency support. You will need to obtain this from your local emergency services, travel insurance or other consular assistance.
2.3 To use the SOS Alerts Service, you must first create an Account through our website or our App and must have acquired either of the following Services:
(a) Global SIM; or
(b) Wi-Fi Pass.
2.4 Your use of the Global SIM or Wi-Fi Pass will be subject to the terms and conditions included within this Agreement.
2.5 A limited SOS Alerts Service, which provides Alerts in the event of an SOS Event, is available free of charge with Global SIM or Wi-Fi Pass (“Basic SOS Alerts Service”).
2.6 Alternatively, you may subscribe for the SOS Alerts Service which includes the following additional features (“Premium SOS Alerts Service”):
(a) Set emergency contacts details in the event that you are in the proximity of an SOS Event as determined by us in our sole discretion;
(b) Filter the Alerts that we may send to you;
(c) Allow your status updates on Facebook or other social media;
(d) Allow us to share your Personal Information with your insurance company and their medical assistance team in the event that you are subject to an SOS Event.
Access to SOS Alert Service
2.7 In order to receive the SOS Alert Service, you must ensure that:
(a) your Device is GPS enabled and the App is capable of receiving location based services;
(b) that you have opted in to your Device’s location services enabling your location to be shared with the App and SOS Alerts Service; and
(c) your SOS Alerts Service is configured to receive Alerts with respect to the country in which you are located.
2.8 Due to the SOS Alert Service’s reliance on GPS data you may only log in to one Device when using the SOS Alert Service.
2.9 In order to access the SOS Alerts Service, you will need a compatible Device with GPS technology and download the App.
2.10 You agree that you are solely responsible for any fees associated with your Device(s) with respect to the use of the SOS Alerts Service.
2.11 You may use the SOS Alerts Service in conjunction with a SIM Card provided by us. If you do so, your use of the SIM Card will be subject to the terms and conditions of our United Global SIM Terms, included within this Agreement.
2.12 If you have lost your Device or your Device has been stolen, which prevents you from using the SOS Alerts Service, you must contact support immediately and we will suspend your service until you have replaced your Device.
SOS Alerts Service and App updates
2.13 You must install all SOS Alert Service and App updates within ninety (90) days after their published date or you may lose certain functionalities of the SOS Alerts Service.
2.14 We reserve the right and you agree to allow us, to automatically download updates to your Device(s) as needed.
2.15 You acknowledge and agree that from time to time, and in our sole discretion, we may need to temporarily suspend the SOS Alerts Service in order to perform various updates.
3. SOS INFORMATION
3.1 We collect SOS Event information (“SOS Information”) from various sources that we may deem in our sole discretion to be accurate and reliable.
3.2 You accept and acknowledge that SOS Information may not be complete or comprehensive to the extent that relying solely on SOS Information made available via the SOS Alert Service may not be sufficient to ensure you make the
safest or best decision.
3.3 SOS Information may contain links to, and information from third parties that are not owned, managed or influenced by us. We cannot be held responsible for the accuracy of SOS Information from these sources or any action undertaken
or not undertaken taken based on any SOS Information.
3.4 SOS Information is provided for consideration toward an appreciation of a situation and should not be relied on as a sole source of information.
Granting of the license
4.1 Subject to the terms of this Agreement and during the term of this Agreement, we hereby grant you a non-exclusive, non-transferable, terminable right to:
(a) download, install and use the App; and
(b) use the SOS Alerts Service on up to one (1) Device for your own personal use.
4.2 You acknowledge that by logging in to multiple Devices, we may not be able to provide you with accurate Alerts. Because of the nature of the SOS Alerts Service you may only log in to one
4.3 You acknowledge that the SOS Alerts Service and the App contain valuable and confidential information and you agree not to cause or permit the reverse engineering, translation, disassembly, or de-compilation of, or otherwise
attempt to derive the source code of, the SOS Alerts Service and the App, whether in whole or in part.
4.4 For the avoidance of doubt, no right to or license in the source code for the SOS Alerts Service and the App is granted hereunder.
Use of the SOS Alerts Service
4.5 You may use the SOS Alerts Service and the App only for lawful purposes, and you must not use the SOS Alerts Service and App in any way that breaches any applicable local, national or international law or regulation.
4.6 You will not use, reproduce, modify, prepare derivative works of, distribute, sublicense, loan, sell, or otherwise transfer the SOS Alerts Service and the App in any manner or for any purpose except as expressly permitted herein.
4.7 We will retain all title, copyright and other proprietary and Intellectual Property rights in and to the SOS Alerts Service and the App and any other technology, services, or materials that we may provide to you in conjunction
with the SOS Alerts Service.
4.8 You agree that you will not:
(a) resell any part of the SOS Alerts Service; or
(b) access the SOS Alerts Service simultaneously through the use of multiple Devices unless otherwise permitted under your price plan.
5. PAYMENTS AND CHARGES
5.1 The Basic SOS Alerts Service is available free of charge upon acquisition of either the United Global SIM Service or the United Wi-Fi Pass Service.
5.2 The Premium SOS Alerts Service may be purchased by you in conjunction with the United Global SIM Service or the United Wi-Fi Pass Service. The applicable fees and charges for the Premium SOS Alerts Service are available on
our website and App
5.3 You acknowledge and agree that we will bill you for any and all use of the Premium SOS Alerts Service observed.
5.4 If you are subject to a price plan, you agree to pay for any Premium SOS Alerts Service used within one hundred and sixty (160) days before the date of an invoice and/or any corrections to amounts invoiced within one hundred
and sixty (160) days after the date of any invoice.
6. SERVICE TERM
6.1 The term of the Basic SOS Alerts Service will be for the duration you have purchased either the Global SIM Service or Wi-Fi Pass Service. Alerts may be provided on a trial basis from time to time, in which case the duration
will be for a limited time as set out in the trial subscription.
6.2 The term of the Premium SOS Alerts Service will be for the duration you have purchased the Premium SOS Alerts Service based on the number of days purchased.
6.3 Services purchased or issued as Vouchers will expire after one hundred and sixty (160) days unless the Voucher is intended for year long use, in which case it will expire after three hundred and sixty five (365) days. Vouchers
cannot be extended or refunded once expired.
7. REFUNDS POLICY
7.1 You may in certain circumstances, request a refund for your Premium SOS Alerts Service by calling our customer service line. Your Premium SOS Alerts Service will be suspended when you lodge a refund request.
7.2 The maximum refund amount you can apply for should be equal or less than your purchase total.
7.3 We will investigate your refund request on a case-by-case basis which may take up to twenty (20) business days to process. If your refund request is approved, an AUD$5.00 processing fee may apply.
7.4 We will only provide refunds as a gesture of goodwill and only at our sole discretion.
Reasons for refusing a refund request
7.5 Without limiting the reasons, we may refuse a refund request for the following reasons:
(a) We will not refund you if you have let your Premium SOS Alerts Service expire without using it or decided not to use it for any reason.
(b) No refunds will be issued due to the unavailability of a telecommunications network.
(c) No refunds will be provided if the App has not been downloaded correctly or updated.
8.1 You acknowledge and agree that the SOS Alerts Service may be temporarily unavailable due to maintenance, equipment modifications, or upgrades to the telecommunications network which you are relying on.
8.2 You accept that there are influencing factors outside our control including, but not limited to, network connectivity, network coverage, network congestion, Device type and configuration or circumstances. We take no responsibility
or give any service guarantee in relation to factors out of our control.
8.3 We will endeavour to ensure all SOS Information is accurate and current, however you acknowledge and accept that SOS Information including but not limited to Alerts are not manually verified prior to publishing.
8.4 You acknowledge that you may not be free from harm or fully informed by only considering the SOS Information provided via SOS Alerts.
9. LIABILITIES AND INDEMNITIES
9.1 We disclaim liability for
(a) for any action taken (or not taken) by you that may be based on SOS Information provided by an Alert;
(b) any misuse or misunderstanding of any SOS Information provided by an Alert;
(c) any failure to receive Alerts as a result of circumstances beyond our control; or
(d) any loss, damage or injury, be it health, financial or otherwise, suffered by any individual or entity acting upon or relying on the SOS Information provided directly or indirectly via the SOS Alerts Service.
9.2 You accept and acknowledge that you remain liable for all and any act or omission you undertake as a result of SOS Information sourced via the SOS Alert Service.